Terms & Conditions of Sales



These general conditions of sale apply automatically, without restriction or reservation to any purchase of accommodation services (rental cottage and bed and breakfast), catering services, or any other services offered by the "Domaine de Labelo », to consumers and non-professional customers hereinafter referred to as The CLIENT.
The main characteristics of the services are presented on the Domaine de Labelo website. The CUSTOMER is required to read it before placing an order. The choice or purchase of a service is the sole responsibility of the CLIENT. The rules of procedure are available on the website and are displayed within the campsite.

These general conditions of sale as well as the internal regulations are systematically communicated to any CLIENT prior to the conclusion of the contract for the provision of services and will prevail, if necessary, over any other version or any other contradictory document.
The CUSTOMER declares to have read these general conditions of sale and the internal regulations, and to have accepted them before the conclusion of the service supply contract. These general conditions of sale may be subject to subsequent modifications, the version applicable to the CLIENT's purchase is that in force on the day of the conclusion of the contract.

Reservations are strictly nominative and cannot under any circumstances be transmitted, transferred or sub-let under penalty of nullity.
Minors must be accompanied by their parents or legal guardians.
Domaine de Labelo reserves the right to refuse a CUSTOMER if the latter has previously caused damage, violated safety rules or harmed the peaceful enjoyment of other customers.
The reservation online, by email, or telephone gives rise to the establishment of a preliminary estimate. Sending this estimate is only an option for the reservation and not final confirmation of the reservation.

The reservation on estimate is only considered final by the Domaine de Labelo after the payment of a deposit.

If the reservation has given rise to the payment of a deposit by the CLIENT, the balance of the stay is fully payable 30 days before the date of arrival.
Failure to pay the balance, after reminder by any means from Domaine de Labelo, automatically results in the cancellation of the reservation and the application of the ""Cancellation"" paragraph.

For guest rooms:
From 15 days to 0 days from the date of arrival: 100% of the total amount
From 30 days to 16 days from the date of arrival: 30% of the total amount
For mobile homes:
From 21 days to 0 day from the date of arrival: 100% of the total amount
From 45 days to 22 days from the date of arrival: 50% of the total amount

Only a cancellation for a case of force majeure would then allow the tenants to be exempted from any payment. Domaine de Labelo gives itself the right to judge the case of force majeure.

In all cases, the CUSTOMER must imperatively notify the Domaine de Labelo by post or email of the Cancellation of the stay, only the date of receipt being taken as proof. Similarly, Domaine de Labelo cannot cancel the reservation after receipt of payment of the deposit, except in cases of force majeure.

No reduction or refund will be made in the event of: absence; late arrival; early departure; if all or part of the occupants are absent for one or more nights during their stay. In the event of non-presentation of the CLIENT within 48 hours of the start of the stay and without proof and/or information of the CLIENT's arrival, the Domaine de Labelo will dispose of the rental accommodation.

Accommodation rentals start at 5:00 p.m. and end at 10:00 a.m.

Any delay in arrival must be expressly notified to Domaine de Labelo. The possible delay does not give rise to reimbursement and no price reduction can be requested on the amount of the initial price.

Any release and, where applicable, return of the key to the rented accommodation after the times provided for in the "Timetables" article will result in the invoicing of an additional night. Any request for extension of stay must be made at least 72 hours before the scheduled departure date, the Campsite not being required to respond favourably. No reduction will be made if the occupants are absent for one or more nights during their stay, or in the event of early departure.

Pets are accepted with a supplement per animal and per week, subject to being vaccinated and kept on a leash by an adult. Category 1 and 2 dogs are not accepted. The CUSTOMER must be able to present the compulsory vaccination certificates. Domaine de Labelo may refuse any owner of pets who does not respect this clause.

For the rental of accommodation, the customer will pay a security deposit (deposit) on arrival, the amount of which is defined.An inventory will be made on the CLIENT's arrival and departure. Each inventory is done in the presence of at least one CLIENT and one staff member of Domaine de Labelo.
Any complaints about the condition of the accommodation or their inventory must be brought to the attention of the Management at the latest within 2 hours of arrival. After this period, no complaint will be taken into account: the tenant will therefore be held responsible for any missing items or damage observed.
The security deposit will be returned to the CUSTOMER at the end of the stay or no later than 7 days after the end of the stay, after deduction of the compensation retained for any damage noted by the exit inventory. The withholding of the deposit does not exclude additional compensation in the event that the costs exceed the amount of the deposit.

Anyone present on the Labelo Estate must read and comply with the Safety Instructions and the Internal Regulations. Failure to comply with them may lead to definitive exclusion without reimbursement or compensation.

The CUSTOMER is required to inform the Management of Domaine de Labelo of any visitors who come to visit him. Visitors must present themselves at the reception desk on their arrival, state the identity of each person. If visitors stay one night on the Estate, a supplement will be charged.

For accommodation, the prices of the stay include water, electricity and gas under normal conditions of use, as well as the enjoyment of the accommodation rented in accordance with the estimate with all the equipment specific to this accommodation such as indicated on the Domaine de Labelo website at the time of the reservation request.
Any abnormal or disproportionate use of the equipment may be subject to additional invoicing.
Similarly, the Domaine de Labelo may proceed to additional invoicing when the CUSTOMER has caused a disturbance to the Domaine de Labelo, caused damage to the rented property, or for non-compliance with the internal regulations communicated as damages.
The customer's attention is drawn to the fact that the tourist tax is not included in the price.
These rates are firm and non-revisable during the period of validity, which extends from the start of the opening of reservations until the annual closing of the Domaine de Labelo. The Domaine de Labelo reserves the right, during this period of validity, to modify the prices at any time.
The supply of optional services, such as, for example, this list is not exhaustive, the rental of equipment, the supply of bed and bath linen, catering, will give rise to an additional price according to the tariff in force on the Domaine de Labelo website.

Payment for services is made by bank transfer, check, credit card, cash, holiday vouchers. No discount will be applied by Domaine de Labelo.

According to article L221-28 of the Consumer Code, given the nature of the services provided, the customer does not have a withdrawal period.
The contract is concluded definitively upon acceptance of the quote by the CLIENT according to the terms specified in article 2.


The CUSTOMER undertakes to respect the number of people indicated in his reservation.The number of people occupying an accommodation cannot exceed the capacity indicated on the Domaine de Labelo website, except with the express agreement of the Campsite.
The CUSTOMER undertakes to strictly respect the rules of procedure. Any transgression by the CLIENT or the persons accompanying him engages the responsibility of the CLIENT.

The Management undertakes to make its best efforts to ensure compliance with the internal regulations and to put an end to any disturbances which could harm the smooth running of the CLIENT's stay.

Complaints relating to the progress of the stay must be brought to the attention of the Domaine de Labelo Management as soon as possible. Management will endeavor to find a solution quickly.

The Management declines all responsibility for disruptions, interruptions or impediments to stay caused by events that could be qualified as force majeure.
Force majeure is qualified by any event beyond the control of Domaine de Labelo and which could not have been reasonably foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures.
Are understood as cases of force majeure:
the weather conditions preventing the performance of the service, the acts of any civil or military authority, de facto or de jure, war mobilization, revolt, total or partial strike, fire or flood, administrative closure, accidents, riots, interruption or delay of means of transport, made by any third party, including the CLIENT or any other circumstance having an external cause and directly preventing it, this list not being exhaustive. Any event meeting the definition may be qualified as force majeure. In the event of the occurrence of an event qualified as force majeure, Domaine de Labelo reserves the right to suspend its obligations, without any prejudice or claim for damages being attributable to it. If the force majeure event is only temporary, the obligation is suspended, unless the resulting delay justifies termination of the contract. If the impediment is final, the termination of the contract can take place as of right and the parties are released from their obligations.

The Management cannot be held responsible for thefts, damage or accidents occurring to the CLIENT's personal property, equipment or vehicles during their stay. The CLIENT is required to take out civil liability insurance to cover this risk.
The CUSTOMER is responsible for all problems that may occur in the accommodation he rents during his stay. The responsibility of Domaine de Labelo cannot be engaged in this respect. Visitors are under the full responsibility of the CUSTOMER hosting them.
The Management is responsible for the internal infrastructures and undertakes to make its best efforts to maintain them and ensure the CLIENT's safety during the stay, except in cases where the CLIENT, the persons or things in his custody come to be the author of the damage.

Any anomaly in the operation of electrical or gas appliances and equipment or the water service must immediately be reported to the Management. In all cases, the CUSTOMER must comply with the Safety Instructions displayed in the accommodation or on the internal regulations.
The use by the CUSTOMER of electric barbecues, planchas is authorized.
Management reserves the right to temporarily prohibit their use in the event of just cause. Any open fire is strictly prohibited within the grounds.

These General Terms and Conditions of Sale and the resulting transactions are governed by and subject to French law. In cases where they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.


All disputes to which the sales transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved between the Management and the CLIENT will be subject to the courts of Mont de Marsan, the place where the service was provided.

Customers' personal data is collected and processed by Le Domaine de Labelo. Some data is essential to manage the reservation of the CLIENT's stay and will also be used to send him information and/or promotional offers. In accordance with article 40 of law n ° 78-17 of January 6, 1978 known as the "Informatique et Libertés" law, the CLIENT has a right to access, modify, rectify and delete personal data concerning you. .
To exercise this right, please send us by mail and clearly your surnames, first names, address and, if applicable, your customer number to:

The Domain of Labelo
215 Guidenson alley

DOMAIN Of labelo
– Siret 90295965900019 – RCS Mont de Marsan – Code APE 5520Z–

Dear customers, these elements being necessary to avoid any misunderstanding, we thank you for your trust and wish you a pleasant stay.